REFUND AND RETURN POLICY
Last Updated: August 12, 2026
Website: Creaciones Agapé
Primary Location: San Antonio, Texas, U.S.A.
1. OVERVIEW AND ARTISANAL NATURE
At Creaciones Agapé, each piece is thoughtfully handcrafted with dedication. Because our feeders and home decor items are individually made using various materials (such as ceramic, wood, silver, and other elements), every product is unique. Slight variations in textures, color tones, or finishes are inherent to handcrafted items and are not considered manufacturing defects.
2. RETURNS FOR STANDARD PRODUCTS
If you are not completely satisfied with your purchase of a standard catalog product (non-personalized), we offer a 14-calendar-day return policy from the date of order delivery.
Return Requirements:
The item must be unused, in the same condition as received, and in its original packaging.
Proof of purchase or an order number is required.
Return Shipping Costs:
Shipping fees for standard returns are the responsibility of the customer and are non-refundable.
3. EXCEPTIONS: CUSTOM AND PERSONALIZED ORDERS
Due to the made-to-order nature of our personalized products (pieces created with specific customer requests, custom materials, or custom engravings):
No returns, exchanges, or refunds are accepted on custom orders once the order details have been approved and production has begun.
A replacement or adjustment will only be considered if the received product differs significantly from the written agreement or if it exhibits a major structural manufacturing flaw.
4. DAMAGED OR DEFECTIVE PRODUCTS IN TRANSIT
We take great care in packaging each delicate piece. However, if your order arrives damaged during shipping:
You must notify us within 48 hours of delivery.
Email us at lilyjasso1109@gmail.com with your order number and clear photographs of both the damaged item and the original packaging/box.
We will review your case to coordinate a replacement at no additional cost or issue a full refund, depending on material availability.
5. REFUND PROCESS
Once your return is received and inspected at our workshop:
We will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed automatically to your original payment method within 5 to 10 business days (the exact time frame may vary depending on your financial institution or card issuer).
Original shipping fees are non-refundable.
6. LOCAL DELIVERIES AND PICKUPS (SAN ANTONIO, TX)
For purchases arranged via local pickup or delivery in the San Antonio, Texas area:
Customers have the opportunity to inspect the item at the time of exchange or delivery.
If any issue is identified upon receiving the product in person, we will coordinate an immediate adjustment, exchange, or resolution before finalizing the transaction.
7. CONTACT INFORMATION
To initiate a return or ask questions regarding refunds and returns, please contact us at:
Email: lilyjasso1109@gmail.com
Location: San Antonio, Texas, U.S.A.
Contact Section: Direct contact form on our website.
